At Durga Construction Machinery, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, contact us for inquiries, place orders, or use our services in Delhi NCR and across India. By accessing our website or engaging with our services, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand how we handle your personal data. If you have any questions or concerns about our privacy practices, please contact us using the information provided at the end of this document.

Information We Collect

We collect various types of information to provide you with better services and improve your experience with Durga Construction Machinery. The information we collect includes:

Personal Information: When you contact us through our website, phone, email, or visit our office, we may collect personal details such as your name, email address, phone number, company name, business address, GST number, and job title. When you place an order for construction equipment including bar bending machines, concrete road pavers, drum rollers, or any other machinery, we collect additional information such as delivery address, site location, project details, and payment information necessary to process your order.

Technical Information: When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, device type, operating system, referring website, pages visited, time spent on pages, and other browsing behavior. This information helps us understand how visitors use our website and allows us to improve functionality and user experience.

Business Information: If you represent a construction company, contractor business, or infrastructure firm, we may collect information about your organization including company registration details, project portfolios, previous equipment purchases, credit history, and business references for establishing commercial relationships.

Communication Records: We maintain records of all communications between you and Durga Construction Machinery, including emails, phone calls, messages, inquiries, quotations, complaints, and feedback. These records help us provide better customer service and resolve any issues effectively.

Cookies and Tracking Technologies: Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic patterns. You can control cookie settings through your browser preferences, though disabling cookies may affect certain website functionalities.

How We Use Your Information

Durga Construction Machinery uses the collected information for various legitimate business purposes:

Order Processing and Fulfillment: We use your personal and business information to process your orders, arrange equipment delivery, coordinate with logistics partners, schedule installations if applicable, and ensure timely fulfillment of your construction equipment requirements. This includes using your contact details to update you about order status, delivery schedules, and any changes or delays.

Customer Service and Support: Your information helps us provide effective customer service, respond to your inquiries, address complaints, handle warranty claims, provide technical support, and assist with after-sales services. We maintain communication records to ensure consistent and quality service across all interactions.

Payment Processing: We use your payment information and GST details to process transactions, generate invoices, maintain financial records, and comply with taxation requirements under Indian law. Payment information is handled securely and shared only with authorized payment processors and banking institutions.

Business Communication: We may use your contact information to send important updates about your orders, share product catalogs, inform you about new construction equipment launches, provide maintenance tips, send promotional offers, and share company newsletters. You can opt out of marketing communications at any time while still receiving essential transactional messages.

Website Improvement: Technical information and browsing data help us analyze website performance, understand user preferences, identify popular products, improve navigation, fix technical issues, and enhance overall user experience on our platform.

Legal Compliance: We use and retain your information as necessary to comply with applicable laws, regulations, legal processes, government requests, and contractual obligations. This includes maintaining records for taxation, audit purposes, and regulatory compliance.

Business Analytics: Aggregated and anonymized data helps us understand market trends, assess business performance, identify customer needs, plan inventory, and make informed business decisions to serve you better.

How We Share Your Information

Durga Construction Machinery respects your privacy and does not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers and Partners: We share necessary information with trusted third-party service providers who assist us in business operations. This includes logistics and courier companies for equipment delivery, payment gateway providers for processing transactions, accounting firms for financial management, website hosting providers, and technical support partners. These service providers are contractually obligated to maintain confidentiality and use your information only for specified purposes.

Legal Requirements: We may disclose your information when required by law, court orders, government authorities, or legal processes. This includes complying with tax authorities, responding to lawful requests from law enforcement agencies, and cooperating with regulatory investigations.

Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or any other business transaction involving Durga Construction Machinery, your information may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.

With Your Consent: We may share your information with other parties when you explicitly provide consent for such sharing, such as when you request us to coordinate with your project consultants, architects, or other stakeholders.

Protection of Rights: We reserve the right to disclose your information when necessary to protect our legal rights, prevent fraud, ensure platform security, enforce our terms and conditions, or protect the safety and security of our employees, customers, or the public.

Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include secure servers, encrypted data transmission for sensitive information, access controls limiting employee access to personal data on a need-to-know basis, regular security assessments, and staff training on data protection practices. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect any unauthorized access.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Customer information related to orders and transactions is typically retained for a minimum of seven years to comply with Indian taxation and accounting regulations. Communication records, warranty information, and service history are retained for the duration of our business relationship and reasonable periods thereafter to address any potential claims or inquiries. Once information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Your Rights and Choices

As a customer of Durga Construction Machinery, you have certain rights regarding your personal information:

Access and Correction: You have the right to access the personal information we hold about you and request corrections if any information is inaccurate, incomplete, or outdated. Contact our team to request access to your data.

Opt-Out of Marketing: You can opt out of receiving promotional emails, newsletters, and marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Please note that you will continue to receive essential transactional communications related to your orders and services.

Data Deletion: You may request deletion of your personal information, subject to our legal obligations to retain certain records for taxation, legal, or contractual purposes. We will honor deletion requests to the extent permitted by applicable law.

Cookie Management: You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Refer to your browser's help section for specific instructions.

Withdrawal of Consent: Where we process your information based on consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe in accordance with applicable data protection laws.

Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or external resources that are not operated or controlled by Durga Construction Machinery. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices, content, or security of third-party websites. When you click on external links and leave our website, we encourage you to review the privacy policies of those third-party sites before providing any personal information. Your interactions with third-party websites are governed by their respective privacy policies and terms of service.

Children's Privacy

Durga Construction Machinery's services are intended for business purposes and are not directed at children under the age of 18. We do not knowingly collect personal information from minors. Our construction equipment and services are marketed to construction professionals, contractors, builders, and businesses. If we become aware that we have inadvertently collected information from a child under 18 without proper parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a minor, please contact us immediately.

International Data Transfers

Durga Construction Machinery primarily operates in India and stores data within Indian jurisdiction. However, some of our service providers, such as website hosting companies or cloud storage providers, may operate in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

Changes to This Privacy Policy

Durga Construction Machinery reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and may notify you through email or prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes to this Privacy Policy constitutes your acceptance of the updated terms.

Consent

By accessing our website, contacting us, placing orders, or using any services provided by Durga Construction Machinery, you acknowledge that you have read, understood, and agree to this Privacy Policy. You consent to the collection, use, storage, and sharing of your information as described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of our services and contact us to discuss your concerns.