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At Durga Construction Machinery, we understand that timely and safe delivery of construction equipment is crucial for your project timelines. This shipping policy outlines our delivery procedures, timelines, charges, and terms for transporting equipment across Delhi NCR and throughout India. We are committed to ensuring your bar bending machines, concrete road pavers, drum rollers, and all construction equipment reach you in perfect condition. Please read this policy carefully to understand our shipping terms and your responsibilities during the delivery process.
Durga Construction Machinery provides shipping and delivery services across Delhi NCR and pan-India locations. Our primary service area covers Delhi, Noida, Greater Noida, Ghaziabad, Faridabad, Gurgaon (Gurugram), and surrounding NCR regions where we offer expedited delivery options. We also ship construction equipment to all major cities and towns across India including Uttar Pradesh, Haryana, Punjab, Rajasthan, Madhya Pradesh, Maharashtra, Gujarat, Karnataka, Tamil Nadu, and other states through our network of trusted logistics partners. For remote or difficult-to-access locations, delivery may require additional coordination and time. Customers should confirm delivery feasibility to their specific location at the time of order placement. International shipping is currently not available but may be considered for bulk orders on a case-by-case basis. Our customer support team will provide detailed shipping information based on your delivery location during order confirmation.
Delivery timelines vary depending on product availability, order size, destination location, and current order volumes. For standard construction equipment available in stock, delivery within Delhi NCR typically takes 3 to 7 business days from order confirmation and advance payment receipt. For locations outside NCR within North India, standard delivery takes 7 to 14 business days, while pan-India deliveries may take 10 to 21 business days depending on distance and transportation availability. Custom orders, specialized equipment, or bulk orders may require additional manufacturing or procurement time, which will be communicated clearly at the time of order confirmation. Order processing begins after receipt of advance payment and complete shipping details including delivery address, contact person, and site accessibility information. During peak seasons, festival periods, or high-demand periods, delivery timelines may extend beyond standard estimates. We will keep you informed of any delays and provide updated delivery schedules. Delivery timelines are estimates and not guaranteed commitments, as they depend on factors beyond our control including weather conditions, transportation strikes, road conditions, and regulatory clearances. Durga Construction Machinery is not liable for delays caused by force majeure events, government restrictions, or circumstances beyond reasonable control.
Shipping charges depend on equipment size, weight, delivery distance, and transportation requirements. For deliveries within Delhi NCR, shipping charges typically range from complimentary for high-value orders to reasonable fixed rates for standard equipment. For outstation deliveries across India, shipping costs are calculated based on actual distance, equipment dimensions, weight, and prevailing transportation rates. Detailed shipping charges will be clearly mentioned in your quotation or order confirmation document before finalizing the purchase. In some cases, we offer free or subsidized shipping for bulk orders or during promotional periods, which will be communicated at the time of order placement. Additional charges may apply for express delivery requests, weekend or holiday deliveries, or deliveries to remote locations with difficult accessibility. Any octroi charges, state entry taxes, toll charges, or local levies applicable during transportation will be borne by the customer unless otherwise specified in the order confirmation. Shipping insurance is optional and can be purchased at nominal additional cost to protect against transit damages. All shipping charges must be paid along with advance payment or as per the payment schedule agreed in the order confirmation. Customers will receive detailed shipping invoices mentioning all applicable charges for complete transparency.
Durga Construction Machinery follows industry-standard packaging protocols to ensure safe transportation of construction equipment. All equipment is carefully inspected, cleaned, and prepared for shipping by our trained staff. Smaller equipment and machine parts are packed in sturdy corrugated boxes, wooden crates, or protective wrapping materials to prevent damage during transit. Larger equipment such as concrete road pavers, drum rollers, bar bending machines, and compactors are securely fastened on pallets or transported using appropriate lifting and securing mechanisms. Fragile components, electronic control panels, and precision parts receive extra protective packaging with bubble wrap, foam padding, or custom cushioning. All packages are labeled with handling instructions including "Handle with Care," "This Side Up," and "Fragile" markings where applicable. Equipment user manuals, warranty cards, and necessary documentation are packaged along with the equipment or provided separately in protective covers. Our logistics partners are instructed to handle all shipments with appropriate care and use covered vehicles to protect equipment from weather exposure during transportation. Despite best efforts, minor cosmetic scratches or dust accumulation during transit may occur and do not constitute grounds for rejection unless they affect equipment functionality.
Once your order is dispatched from our facility or warehouse, you will receive shipping confirmation via email or SMS containing tracking details, transporter name, vehicle number, driver contact information, and estimated delivery date. For shipments through professional courier or logistics companies, you will receive a tracking number or consignment note number that allows you to monitor your shipment's progress online. Our customer support team remains available throughout the shipping process to provide updates and address any concerns. Customers are encouraged to stay in touch with our team and the delivery personnel to coordinate delivery timing and site access. We recommend providing accurate mobile numbers and being available for coordination calls during the expected delivery window. In case of any unexpected delays or route changes, we will proactively inform you and work toward the earliest possible delivery resolution.
Our delivery team will contact you 24 to 48 hours before the scheduled delivery date to confirm site readiness and coordinate the exact delivery time. Customers must ensure that the delivery location is accessible for the transport vehicle and that there is adequate space for unloading equipment safely. For heavy or large equipment, customers should arrange for appropriate unloading support including labor, cranes, forklifts, or other handling equipment as required. Durga Construction Machinery's responsibility is to deliver equipment to the ground level at the customer's specified address; any additional handling, internal shifting, or placement at specific locations within the site is the customer's responsibility unless explicitly included in the order agreement. At the time of delivery, customers or their authorized representatives must be present to receive the shipment. It is mandatory to inspect the equipment thoroughly for any visible damages, missing parts, or discrepancies before signing the delivery receipt or proof of delivery document. Once the delivery acknowledgment is signed, it is considered that the equipment has been received in good condition. Any damages or shortages noticed after signing will not be entertained unless they are concealed damages not visible during initial inspection. If any damage is observed during delivery, customers must note it clearly on the delivery receipt, take photographs, and immediately inform our customer support team before accepting the shipment. Refused deliveries due to customer unavailability, site access issues, or customer-related delays may incur re-delivery charges and storage fees.
While we take utmost care in packaging and choose reliable logistics partners, damages during transit can occasionally occur due to unforeseen circumstances. If you receive damaged equipment, do not accept the delivery and immediately inform our team with photographic evidence. For minor damages that do not affect functionality, we will arrange for repair or replacement of damaged parts at no additional cost. For major damages rendering the equipment non-functional, we will arrange for complete replacement or refund as per the situation and customer preference. If shipping insurance was purchased, we will assist you in filing insurance claims with the insurance provider and expedite the claims process. Customers must report transit damages within 24 hours of delivery along with supporting evidence including photographs, videos, and transporter acknowledgment of damage. Claims reported after this period or without proper documentation may not be processed. Durga Construction Machinery is not liable for damages caused by improper unloading, negligent handling by customer's staff, or accidents after the equipment has been handed over to the customer.
If a shipment cannot be delivered due to incorrect address, customer unavailability, refusal to accept, or inaccessible location, it will be returned to our facility. In such cases, customers will be responsible for return shipping charges and re-delivery charges for subsequent delivery attempts. If the customer wishes to cancel the order after shipment has been dispatched, applicable cancellation charges will be deducted from any refund along with both forward and return shipping costs. Equipment returned due to customer reasons will be inspected upon receipt, and refunds will be processed only if the equipment is in original unused condition with all packaging intact. Durga Construction Machinery reserves the right to deduct restocking fees, inspection charges, and any damages incurred during the return journey. For orders refused at delivery without valid reason, the advance payment may be forfeited to cover shipping costs and restocking expenses.
Delivery of equipment includes transportation to your site but does not automatically include installation, assembly, or commissioning services unless explicitly mentioned in your order agreement. For equipment requiring technical installation such as concrete road pavers, laser screeds, suspended platforms, or complex machinery, we offer optional installation and commissioning services at additional charges. Our trained technicians can visit your site, install the equipment, conduct trial runs, and provide operational training to your staff. Installation service charges depend on equipment type, location, complexity, and time required. Customers interested in installation services should discuss this during order placement so appropriate arrangements can be made. Installation scheduling is coordinated after successful delivery and is subject to technician availability and site readiness. Site preparation including electrical connections, foundation work, and space clearance is the customer's responsibility. Any delays in installation due to site-related issues may result in additional technician visit charges.
Currently, Durga Construction Machinery primarily serves the Indian market and does not offer regular international shipping. However, we are open to discussing international orders for bulk equipment purchases or special requirements. International shipping, if agreed upon, will be subject to separate terms including customs duties, import taxes, international freight charges, and compliance with destination country regulations. Customers interested in international shipping should contact our management team directly for feasibility assessment and customized quotations. All international shipping costs, customs clearance procedures, and import documentation are the responsibility of the international customer unless otherwise agreed in writing.
Durga Construction Machinery will make every reasonable effort to meet committed delivery timelines. However, we shall not be held liable for delays or non-delivery caused by circumstances beyond our reasonable control including but not limited to natural disasters, floods, earthquakes, storms, government orders, lockdowns, transportation strikes, fuel shortages, accidents, road blockages, vehicle breakdowns, or any other force majeure events. In such situations, we will inform affected customers promptly and work toward alternative delivery arrangements. Delivery timelines will be automatically extended by the period of delay without any liability or penalty on Durga Construction Machinery. Customers cannot claim compensation for project delays, business losses, or consequential damages arising from shipping delays beyond our control.
Durga Construction Machinery reserves the right to modify this shipping policy at any time to reflect changes in logistics partnerships, service areas, pricing, or operational procedures. Updated shipping policies will be posted on our website with the revision date. For orders already confirmed, the shipping terms agreed at the time of order confirmation will remain applicable. Customers are encouraged to review this policy periodically for any updates.
For all return and refund requests, questions, or assistance, please contact our customer support team:
Durga Construction Machinery
Customer Support Department
New Delhi, Delhi, India
Phone: +918287845276 , +919310670084
Business Hours: [9.00 Am To 8.00 Pm]
Address : KH. NO. 734 Near Sr Dharam Kanta Gurudwara Road Siraspur, Delhi - 110042 India
Our dedicated team led by CEO Mr. Ankit Kumar is committed to resolving your concerns promptly and fairly. We aim to respond to all return requests within 24 hours during business days.
